CORRECTIVE AND PREVENTATIVE ACTIONS MANAGEMENT
As well as feeding in from Audit outcomes, this area can also manage Customer and Supplier data and Feedback / Comments, problems / Non conformances, near-misses and good ideas. All these can be formally captured as online workflow enabled forms and managed through to successful resolution with proactive suggestions for improvement also being assessed, prioritised and actioned as appropriate.
This enables central Users and Management to have an immediate "window" on issues / areas of improvement across the organisation as a whole, providing a mechanism for preventing recurrence of issues whilst driving continuous improvement.
In doing so, these approaches reduce organisational risk and expense by investigating root causes, resulting in better customer experiences and improved financial performance.
When non conformances and / or opporunities for improvement have been generated within the CA/PA template, the discrete information can be analysed, either as categorised or across the complete organisation.
Reports can then be generated on areas of concern and published as desired. In addition, the measures module provides extensive capabilities to graphical manipulate the data in Excel 2007 that greatly assists in spotting related issues and importantly helps identify opportunities for improvement.